- If using local users, verify that user has phone number configured.
- If using external user sources, verify that user has mobile phone attribute set.
- If using Active Directory user, verify attribute Mobile (Active Directory Users and Computers → User properties → Telephones tab).
- Verify that phone number format is correct, it has to follow international format: COUNTRY CODE + NUMBER, e.g. for Latvia “371 23456789”. Number can contain spaces and + or - signs.
- If you have user source with numbers in national format (without COUNTRY CODE), you can configure default country prefix with:
ntk cfg setc :nas.phone_country_code 371