- Verify that your service API endpoint is accessible publicly. You can
check this by opening
https://2fa.example.com/api/healthin your mobile device. It should pass SSL validation and return http status 200 OK. This API provides service discovery and onboarding service. - If using QR code, try onboarding manually, by entering your authentication
service FQDN (
https://2fa.example.com) in service domains and tapping the corresponding service in the services tab in the app.
Knowledge base
Mobile app & onboarding · updated 17 June 2024 · reviewed 9 July 2026
Onboarding error "Operation Failed: Service domain could not be verified"
How to diagnose service-domain verification failures during Notakey Authenticator onboarding.